Best practices for the License Usage Report

The data on the License Usage Report reflects both access and consumption logic.

• Access logic tracks whether specific privileges are assigned to a user.

• Consumption logic tracks whether a user has performed a specific activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule. related to a product.

To ensure that access-based license usage is counted correctly for the report, adhere to the following:

• Define custom roles that include only the product privileges required for the employees.

• Make sure that former employees are listed in the system as terminated.

Related information 

WFO Reports Guide

WFO Roles and Privileges Reference Tool