Accessibility features

WFO supports accessibility features that provide a more inclusive customer experience. Accessibility design and implementation includes support for screen readers, keyboard navigation, and other features, based on inclusive user interface design.

To take advantage of all of our accessibility features, we recommend the following:

Access WFO in Google Chrome or Microsoft Edge. Additional browsers may also support WFO's accessibility features, but have not been tested.
Use JAWS 2021 or above for screen reading. Additional screen readers may also support WFO's accessibility features, but have not been tested.

Turn on Accessibility Compliance Mode in your Preferences. While most accessibility features are available upon signing in to the portal Home page or main UI access point for all WFO applications., some features work better when Accessibility Compliance Mode is turned on.

Keyboard navigation

WFO is accessible using a keyboard. Navigate within the WFO portal using standard keyboard navigation keys:

Tab: Go to the next interactive component.
Shift+Tab: Go back to the previous component
Enter or Space bar: Make a selection or activate a component.
Arrow keys: Navigate in tables, menus, or within a component.

Screen reader support

WFO is accessible to screen readers. Use your screen reader to read textual and non-textual content on the screen.

If you are using JAWS as your screen reader, you can also use the JAWS keyboard shortcuts to navigate WFO.

If you are using your keyboard to navigate WFO, use the Tab key to access the Skip to Content link to bypass the WFO menu and jump directly to the main workspace Area within an application window where the user interacts with the program..

To activate the Skip to Content link, press Enter.

Enlarged screen display

WFO supports enlarging the screen display to up to 200%.