Interactions and Analytics report widget
To display reports that help you analyze interactions and analytics data, use the Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. and Analytics report widgets. For each report, you can configure a set of parameters so that only relevant data is displayed in the report.
The procedure for configuring the various reports is discussed in a separate guide.
Dashboard widget setup and parameters
Workforce Optimization Reports Guide