Anatomy of a shift and a work pattern
A shift Work period in WFM that has a definite length. is a work period of a definite length. A work pattern Set of shifts in WFM (usually a weekly set of shifts) that are assigned to employees. A work pattern typically includes one or more shifts and possible days off for one week. is a set of shifts.
Anatomy of a shift
Each shift type has:
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Length (such as 8 1/2 hours, nine hours)
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Start time or range of start times
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Linked shift events (such as breaks and meals)
You can create as many types of shifts as needed. Each shift can have as many shift events as necessary.
The total shift length includes both paid and unpaid time.
Anatomy of a work pattern
A work pattern is a set of shifts (usually a weekly set of shifts). A work pattern typically includes one or more shifts and possible days off for one week.
At least one work pattern must be assigned to an employee in order for the scheduling engine to schedule the employee. Work patterns are assigned to employees, not individual shifts.
