Predefined activity types

When you create an activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule., you need to select the activity type. You can select from predefined activity types Groups of similar activities not covered by the predefined activity types in Workforce Management (WFM)., or new activity types that you define.

If the predefined activity types suit the requirements of your organization, you do not need to create more activity types.

Predefined Activity Type

Description

Examples

Absence Activities

Activities that define when employees are not at work.

  • Vacation

  • Jury duty

  • Sick

Assigned Work Activities

Activities that define the work employees are doing.

  • Phone

  • Email

  • Research

Desktop Monitoring

Activities that involve the use of software.

Learning Activities

Activities related to scheduling and tracking in-house learning, such as Learning Break.

  • Learning Break

Planned Events

Activities that are planned during work.

  • Training

  • Staff meetings

Shift Events

Activities that occur during a shift Work period in WFM that has a definite length..

  • Lunch

  • Coffee break

Related topics 

Create an activity type