Deleting components in WFM

Depending on the component you delete in the WFM application, the system handles the deletion differently. Specific components are deleted immediately from the database. Other components are not removed from the database, but are inactive from a specified date.

Components deleted immediately from the database

These components are deleted immediately and completely from the database:

Campaigns
Scheduling periods
Organization link to scheduling period
Queue link to a scheduling period (automatically deletes the forecast for the queue Entity that represents demand in WFM. Queues help predict workload by multiplying the volume of customer interactions by their expected handling time.)
Queues (queues are deleted in the Integration Server)
Shift event link to a shift Work period in WFM that has a definite length.
Shift link to a work pattern Set of shifts in WFM (usually a weekly set of shifts) that are assigned to employees. A work pattern typically includes one or more shifts and possible days off for one week.
Weeks in the Forecast Feature in WFM used to estimate the required resources for a specific scheduling period based on historical data. The data in a forecast includes interaction and work volume, and Average Handling Time (AHT). module

Components deleted by inactivating them from a selected date

The following components are deleted by inactivating them from a specified date:

Shifts
Shift events
Work patterns
Employees (by setting an end date)

When you delete these components, they are not removed from the database and they are not automatically unlinked from any other components.

If you are viewing the application in a time frame before the deletion occurred, you can see the component that you deleted. For example, if you delete a shift on 06/10/19 and view a scheduling period for 05/21/19, you can see the deleted shift.

If you are viewing the application in a time frame after the deletion occurred, you cannot see the deleted component. For a scheduling period, the time frame is any week after the deletion. For an organization, it is any day after the deletion occurs.

If the deleted component was associated with another component before the deletion, the system provides a visual cue. For example, a shift deleted on 04/23/19 is displayed in gray in any work patterns to which it was linked. It is not removed from that work pattern, but it is not scheduled.