Time Bank Issues
The scheduling engine attempts to meet the time bank Feature in WFM that allows employees to work longer hours during busy times and fewer hours during slower times. Employees bank hours when they work more than usual, and subtract hours when they work less than usual. target for the current period, just as if it were an hours assignment rule Rule used in WFM to support work environments that have complex work rules, rotations, or fairness needs due to employee or union requirements. Assignment rules supplement work patterns. with the same duration as the period.
If the employee is running over or under his hours for the previous period, the scheduler tries to schedule fewer or extra hours in this period to get back to the plan. If, after scheduling, the employee is over or under his hours for the current period for the bank to date, the following message is displayed in both the scheduler warning messages and conflicts:
Employee X is over/under scheduled for Y hours for his Time Bank Z hours of A from mm/dd/yyyy to mm/dd/yyyy.
Note the following:
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If the time bank period for an employee does not fully intersect the scheduling period that is being scheduled, a pre-scheduler warning is displayed. This message is identical to the warning when an assignment rule period does not correspond to the scheduling period.
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If the base time bank period does not match the scheduling period, there is a warning message during scheduling.
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The scheduling algorithm in a multi-week scenario applies the target hours either weekly, or for the entire period. This is determined per employee based on what was requested for the time bank to which they've been assigned for this period. If two different time banks are active for this period, the preference of the first time bank is used for the calculations.