About time zones

By default, you view data on the calendar in the time zone of the campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads.. In campaign mode Mode of working in WFM where you work on schedules for a specific campaign and scheduling period. only, you also have the option of viewing data in the time zone of the logged in user.

When viewing the schedule in user time Time axis in the system (also known as system time), where users can view time stamps automatically adjusted according to their own time zone and daylight saving time shifts, regardless of where the operation took place. zone, calendar assignments, tool tips, and data on the details pane are displayed in the user time zone. Headers and groupings on the details pane still appear in the campaign time zone.

Dates in Campaign time zone as Nominal dates

Every campaign is created with a time zone and day boundaries that determine the nominal date. In other words, the campaign time zone dictates the nominal date and time. In user time zone, data is displayed in the time zone of the logged in user, but the nominal dates and times appear as the headers and groupings on the calendar.

The nominal date allows Resource Planners and Supervisors in different locations and time zones to align to an official common date. The nominal heading removes any ambiguity and lack of consistency over which assignments are scheduled for which days.

Example: Nominal dates displayed when user time zone is selected

For example:

The selected campaign is in UTC time zone.
The time zone of the logged-in user is EST.
By default, all of the data on the calendar is displayed in UTC time zone (time zone of the campaign).
Select User time zone.
The display of the calendar changes accordingly:
- The first header row beneath the name of the campaign and dates displays the heading, Campaign time zone. It indicates the time zone of the campaign (such as GMT), and displays the time and dates in that time zone.
- An additional header row appears beneath the Campaign time zone, displaying the user time zone. It indicates the time zone of the logged in user, and displays the time and dates in that time zone.
- All calendar assignments, tool tips, and data on the details pane are displayed in the user time zone. Headers and groupings on the details pane still appear in the campaign time zone.
- For example, a shift Work period in WFM that has a definite length. starts on Monday at 10:00 PM EST, which is Tuesday at 3:00 AM UTC. Therefore, when you point to the shift on the calendar, the tool tip displays the shift starting at 10:00 on Monday. However, when viewing the details pane, Tuesday shows in the date column header (in Week and Period views), and in the grouping there. The reason is because Tuesday is the nominal date. Monday is the date according to the user time zone.