Historical data requirements for a Da Vinci Forecast
A minimum amount of historical data is required for a queue Entity that represents demand in WFM. Queues help predict workload by multiplying the volume of customer interactions by their expected handling time. before you can generate a Da Vinci Forecast Feature in WFM used to estimate the required resources for a specific scheduling period based on historical data. The data in a forecast includes interaction and work volume, and Average Handling Time (AHT).. The minimum number of weeks of data required depends on the length of the scheduling period the Da Vinci Forecast is being generated for.
|
Scheduling period (weeks) |
Historical data required (weeks) |
|---|---|
|
1 |
8 |
|
2 |
10 |
|
3 |
12 |
|
4 |
14 |
|
5 |
16 |
|
6 |
18 |