Move or resize scheduling components

You can change the duration and time frame of components by moving or resizing them. You can either use the details pane or the dialog windows to make these changes, or you can use the mouse to make these updates.

Moving moves the entire component to a different time frame during the selected day. Resizing shortens or lengthens the time frame by changing the start or end time.

Before you begin

Select campaign data for schedules or Select no campaign for schedules

Procedure

From the calendar, select the shift Work period in WFM that has a definite length. or event that you want to move or resize.
Do one of the following:
- To move a scheduling component, select, click and drag it to the time frame you want.
- To resize a scheduling component, point to either end of it (start or end) until a side arrow appears. Select and slide the arrow to make the component longer or shorter on either side. For example, this option allows you to easily change a shift start or end time to be a specific number of hours later or earlier.
  
  If you resize a shift to make the start time later (moving the arrow to the right), you cannot go past the first shift event Time period in WFM when employees are scheduled for specific activities, other than the main shift activity. Shift events can either be productive or unproductive, and can be associated with activities such as Phone, Email, Break and Lunch.. Shift events cannot exist on their own. Therefore, moving the shift start time to occur after the first shift event is not valid.
To verify that the moving or resizing was updated, do one or both of the following:
- Point to the component on the calendar and verify that the duration and time frame have changed according to your update.
- Select the component and view the update on the details pane.