Indicates the work rule for the shift.

The work rules Rules in WFM that determine how employees are scheduled, and reflect both the needs of the organization and the individual employees. displayed in the drop-down field are defined in the Work Administration module (under Work Rules, Shifts) for the selected organization.

Specifies the activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule. with which the shift is associated.

The activities displayed in the drop-down field are defined in the Work Administration module (under Activities, Activities) for the selected organization.

Defines the start date and time of the shift.

The possible start times of the shift are defined in Work Administration module (under Work Rules, Shifts) for the selected organization.

Defines the end date and time of the shift.

When you update this field, the system updates the Duration field automatically.

Defines the length of the shift. The maximum duration of a shift is 36 hours.

The duration of the shift is defined in the Work Administration module (under Work Rules, Shifts) for the selected organization.

When you update this field, the system updates the End field automatically.

Read-only field that reflects the currently selected time zone setting (either user or campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads. time zone).

Provides a free text field to add notes about the shift assignment.

Indicates whether the shift is locked.

To prevent the scheduling engine from moving shifts during rescheduling, lock the shifts.

Indicates whether the entire shift is considered an overtime shift. Overtime shifts are different from non-overtime shifts with overtime extensions (OT extensions).

When this field is selected, the OT extension Overtime (OT) extension in WFM, which can be added before or after a shift to extend employee work time. fields are not available, as the whole shift is considered an overtime shift.

Shifts can be one of the following:

• Not overtime without OT extensions

• Not overtime with OT extensions

• Entire shift is overtime (and therefore cannot have OT extensions)

Extension before and Extension after

Defines the name of the OT extension.

You can either select a predefined OT extension, or add a custom OT extension. To add a custom extension, remove the text in this field and select the required activity (in the Activity field).

The predefined OT extension names displayed in the drop-down field are defined in the Work Administration module (under Work Rules, OT Extensions) for the selected organization.

Defines the activity of the OT extension.

The activities displayed in the drop-down field are defined in the Work Administration module (under Activities, Activities) for the selected organization.

If you select a defined OT extension, the activity defined for that extension is displayed in this field.

Defines the length of the OT extension in the time format, HH:MM.

The maximum duration of an OT extension is 24 hours.