Shift event settings

When creating or editing a shift event, you can view or update attributes that define the shift event.

To create a standard shift event (recommended), only modify the Shift event and Locked fields on the Shift Event screen. The Shift event field selects the work rule for the shift event. The remaining attributes for the work rule are defined in the Work Administration module. If you change these attributes, you will create a non-standard shift event. It will be locked on the calendar and can only be unlocked if you change back the attributes to match the original work rule.

Field

Description

Shift event

Specifies the work rule for the shift event.

The work rules displayed in the drop-down field are defined in the Work Administration module (under Work Rules, Shift Events) for the selected organization.

Activity

Specifies the activity with which the shift event is associated.

The activities displayed in the drop-down field are defined in the Work Administration module (under Activities, Activities) for the selected organization.

Start

Defines the start time of the shift event.

The start time rules of the shift event are defined in the Work Administration module (under Work Rules, Shift Events) for the selected organization.

The date part of this field is read-only, as the shift event must occur during the same date as the shift.

End

Defines the end time of the shift event.

The date part of this field is read-only, as the shift event must occur during the same date as the shift.

When you update this field, the system updates the Duration field automatically.

Duration

Defines the length of the shift event.

The duration of the shift event is defined in the Work Administration module (under Work Rules, Shift Events) for the selected organization.

When you update this field, the system updates the End field automatically.

Time zone

Read-only field that reflects the currently selected time zone setting (either user or campaign time zone).

Locked

Indicates whether the shift event is locked.

To prevent the scheduling engine from moving shift events during rescheduling, lock the shift events.

Paid

Indicates whether the shift event is a paid activity.

The option is defined by the Paid field in the Work Administration module (under Work Rules, Shift Events) for the selected organization.

Create a shift event

Edit a shift event

Optimal shift event placement