Zoom in and out of the schedule

You can zoom in and out of the schedule to view different levels of time granularity. To see more details spanning a short period, zoom in to the Hours or Day views. To see fewer details spanning a longer period, zoom out to the Week or Period views.

In Hours and Day views, you can view components of any duration (at least one-minute long). In Week view, you can view components with durations of three hours or longer. In Period view, you can view components with durations of five hours or longer. In every resolution (or zoom level), you can view shifts and unavailability events, regardless of duration.

Before you begin

Select campaign data for schedules or Select no campaign for schedules

Procedure

To view the smallest time granularity for the schedule, select Hours.

In this view, you can view components of any duration (at least one-minute long). The system displays a zoomed-in view of every hour in the selected day. Each hour is divided into 15-minute intervals. This view allows you to view easily all scheduling components with short durations.
To change the column width of the hours in Hours view, from View, select one of the following settings from the Hours view: drop-down menu:
- Expanded: Makes the column width of the hours very wide, allowing you to view less hours at one time.
- Standard (default): Makes the column width of the hours more narrow than the Expanded view, allowing you to view more hours at one time.
- Compact: Makes the column width of the hours more narrow than the Standard view, allowing you to view the most hours at one time in the Hours zoom level.
To view a slighter larger time granularity than the hourly view, select Day.

The system displays the schedule for the selected day. This view is a more zoomed-out view of the hourly view, but you can still view all components of any duration (at least one-minute long). To see every component of any duration clearly, use Hours or Day view. To scroll to another day in Hours or Day view, select the Next and Previous arrows.
To zoom out even more and view the schedule by the week, select Week.

In this view, the system only displays components with durations of three hours or longer. To scroll to another week in Weeks view, select the Next and Previous arrows.
To view the largest time granularity for the schedule, select Period.

Period view allows you to view an entire scheduling period at a glance, without having to navigate to a different view. It also provides easier access to the fish-eye view View in WFM that allows you to easily see the detailed, hourly schedule of any day while in Week or Period view. for any day in a multi-week scheduling period. In this view, the system only displays components with durations of five hours or longer.
To display a fish-eye view of a selected day while in Week or Period view, point to the day header for the day you want and select the arrow.

The system displays the day view for the selected day. Fish-eye view allows you to easily see the detailed, hourly schedule of any day while in Week or Period view. The day header is pinned open automatically, allowing you to scroll through the hours in that day and still see the day you are viewing. To close this view, select the x icon on the header.
To go to a specific day or week:
- To go to a specific day in Hours or Day view, select the Jump To icon and select the day.
- To go to a specific week in Week view, select the Jump To icon and select the week.
In Week and Period views, the system does not display the gap period between shifts (the line between a shift Work period in WFM that has a definite length. and an OT extension Overtime (OT) extension in WFM, which can be added before or after a shift to extend employee work time.). In Period view, the Jump To icon is not displayed.