File Setup

Specifies the text file that contains the Time Collector Mappings you want to upload.

Specifies the column delimiter within the text file:

• Comma

• Semicolon

• Tab

The delimiter determines the character that separates the columns in the file.

Specifies one or more characters that indicate comment lines in the text file.

For example: *This reason code is not used by all ACDs.

Read-only field that specifies the data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. of the reason codes Representation of an external data source event in WFM, which consists of an Event Mode and Event Reason..

Field Name

Provides the text descriptions of event mode Data source identifier of a specific event in WFM, which identifies an employee’s status. or event reason Data source identifier of a specific event in WFM, which, together with the Event Mode, further specifies an employee’s status. pairs that are sent by the data source as a record of employee states.

Reason codes represent the actual activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule. an employee is performing at any given time.

Defines the WFM activity that is mapped to the reason code for tracking whether the employee is in adherence Measure used in Workforce Management (WFM) to determine how well an employee’s scheduled activities match their actual, real-time activities..

Column Number

Specifies the column number for the Reason Code Name values.

For example: 1