Creating OutSourcer data sources

In Integration Management > Data Sources >Settings, click Create Data Source.
In the pop-up Data Source Type page, from the Type drop-down list box, select OutSourcer, and then click Select.
In the Name text box, type a data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. name.
If applicable, from the Organization drop-down list, select the organization to which you want to associate this data source.
For this feature, note the following:
- The Organization selection feature is only visible if you have the Org Scoped Data Sources license.
- By default, organizations are selected in the drop-down list in one of the following ways:
- If no organization is configured for a data source, the selected organization is the default root organization.
- When creating a new data source, the selected organization is the user's current organization assignment.
- The Organization drop-down list is not restricted by the user’s scope, and displays all existing organizations.
- Child organizations inherit the parent organization’s association with a data source.
In a multi-tenant enabled environment, if the selected organization is associated with a tenant, the data source is also associated with that same tenant. In this scenario, when you click Save to save the data source, the tenant name of the organization that is associated with the data source is displayed in the screen heading. The data source can be associated with a particular tenant or have the Shared status. A data source associated with a particular tenant processes data only for that tenant. A data source that has the Shared status processes data for all tenants in the system.
In the Description text box, type a description (optional).
Type an external name. This name is the name of the ACD as retrieved by the ACD vendor.
Click Save to create the data source.