Manage any web-based content

X

Track assessments and activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule. from any AICC or SCORM 2004 compliant lesson content

X

Integrated deployment, user interface, reporting, and administration with WFO

X

Review and report on training Semantic Intelligence (Si) process in Speech Analytics in which the system implements machine learning-based methods to extract and surface ontology-related items found in a sampling of transcribed interactions. activity

X

Ability to define lesson topics

X

Support lesson blocks and qualifying criteria for taking lesson

X

Allow employees to self assign lessons

X

Support quizzes

X

Reporting and analysis of lessons taken, along with questions and answers

X

Track, report, and alert on due dates and lesson completion status

X

With appropriate licensing, ability for Workforce Management’s Forecasting and Scheduling to schedule training automatically based on eLearning assignments

X

With appropriate licensing, automatically notify Workforce Management to schedule eLearning

X

With appropriate licensing, calculate adherence Measure used in Workforce Management (WFM) to determine how well an employee’s scheduled activities match their actual, real-time activities. to schedule in Workforce Management

X

Competency management through creation of competency requirements on organizational level

X

Automatic lesson assignment based on individual competencies

X