eLearning Student: Reviewing Lesson & Competency History

You can use the suite’s Learning module to view the list of your current lesson assignments and review your lesson assignment history.

Where applicable, you can also view the list of competencies you have achieved.

Note that competency-based learning functionality is only available to organizations that have purchased the license for the Competency-based Learning application.

Map Quality Monitoring form to Scorecards Product that assists agents, supervisors and all contact center employees to focus on critical aspects of their performance and identify opportunities for improvement. source measures and KPIs, and include these KPIs in the competency calculation.

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