Additional Suite Administration Documentation

Your installation disks and our external library of documentation contain all the guides required to learn how to administer and use our products.

The guides listed below are administration guides, which provide further information on administration topics in the system:

• Coaching Application that provides a method of directing, instructing and training a person or group of people, with the aim of achieving a set goal or developing specific skills. Administration Guide

• Customer Feedback Product in the system that provides a highly reliable, scalable and flexible voice and Web/email system for conducting intelligent and dynamic postcall and post contact surveys. Administration Guide

• eLearning Product that provides hard and soft skills training, applicable for the entire employee life cycle (before, during, and after the hiring process), and includes training assessment and design tools. Administration Guide

• Enterprise Manager Configuration and Administration Guide

• User Management Module that an administrator uses to create a profile for each employee in their organization. Guide

• Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. and Analytics Administration Guide

• Recorder Configuration and Administration Guide

• Scorecards Product that assists agents, supervisors and all contact center employees to focus on critical aspects of their performance and identify opportunities for improvement. Administration Guide

• Workforce Management Administration Guide

• Workforce Management Adapter Guides [suite of guides for all adapters]