Changing multiple servers

If you are changing the Windows computer name, domain membership, or workgroup membership of multiple servers, you must change the servers one at a time by repeating the procedures in Step 2 on every server you want to change.

If you are changing multiple servers, change the servers in the order shown below:

  1. Framework Database Server role in the Data Center (also known as BPMain) that stores user, organization and group data, including user preferences and security data (roles, permissions, and license information). server - First, change the server with the active Framework Database server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system..

  2. Framework Applications Server role in the Data Center that provides the system’s core applications. It is a mandatory server role in the system and required for all packages. server - Next, change the server with the active Framework Applications server role. If you have a cluster of servers with the Framework Applications server role active, be sure to perform the procedures in Step 3 that are specific to clustered servers.

  3. Remaining Database servers - Next, change the remaining database servers.

    At this point, you have already changed the server with the Framework Database server role. The remaining database servers include any server on which a database server role is active, and any computer running an SQL Server that is accessed by those database server roles.

  4. Data Center servers - Next, change the remaining servers in the Data Center.

  5. Site Servers - Next, change the Site servers (Recorder servers, Acquisition Recorder servers, Speech Analytics Product that analyzes ongoing changes in customer behavior through spoken interactions with the customer, and drives effective organizational changes needed to address challenging market conditions. servers, Customer Feedback Survey Server role in the Site zone that allows creating and managing short, context-sensitive surveys to capture data immediately after the customer’s interaction with agents. servers, and Framework Integration Service Server role in the Data Center required for Workforce Optimization (or Enterprise Suite) solutions that include Framework applications. servers).