Interaction Analytics portlet

Interaction Analytics portlets provide a quick glance at trending data for categories and terms, revealing emerging business phenomena and providing critical information.

Configure the settings for the Interaction Analytics projects for which to view Category Trends and Term Trends.

To configure Term Trends portlets, you need the Interaction Analytics license.

Field	Description
Enable configuration by user	When selected, users can configure the portlet Visual building block in an application that is interchangeable, depending on system or user configurations (also known as a widget). in a shared dashboard Suite-wide unified dashboard that provides a single, quick view of valuable information across multiple applications..
Project Instance of the Speech and Text Analytics application that supports a different language or Line of Business (LOB).	The list of Interaction Analytics projects to which you have access rights.
Source	By default, trends are shown from all the source types associated with the Interaction Analytics project. You can toggle between viewing trends for a specific source or all sources. The source type for which to show trends for the selected project, and can be one of the following: All: The default, to show trends from all sources. Speech : Show trends only from Speech Analytics Product that analyzes ongoing changes in customer behavior through spoken interactions with the customer, and drives effective organizational changes needed to address challenging market conditions.. Text: Show trends only from Text Analytics.
Recent Changes	Show short-term One to five words that are meaningful to a specific type of business, or phrases that stand out in interactions in Speech and Text Analytics. trends, for the selected Period.
Long-Term Volatility	Show long-term trends, for the selected Period.
Period	The time-frame for which to show Recent Changes or Long-Term Volatility: Recent Changes: Past one Day or Week Long-Term Volatility: Past 1, 3, 6, 9, or 12 months