Personal Profile page
Your Personal Profile is where you can see your personal details, and contact The entire communication experience for a customer, from beginning to end. information.

Field |
Description |
---|---|
(name fields) |
Your last and first names, middle initial, and suffix. |
Birth Date |
Your date of birth. |

Field |
Description |
---|---|
|
Work email address. |
Username for desktop messaging. |
|
(phones) |
Work, home, and cell phone numbers. |

Field |
Description |
---|---|
(address 1–3) |
Your home address. |
City |
Your city. |
State |
Your state. |
Zip/Postal Code |
Your postal code. |
Country |
Your country. |

Field |
Description |
---|---|
Time Off Type |
Lists time off types defined for the organization. |
Default Per Day |
When a time off request is for one day, this value is the number of hours used for that day. |
Default Per Week |
When a time off request is for multiple days, this value is the maximum number of hours that can be taken during a seven day period. |
Accrual Schedule |
If the time off type (activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule.) was created with Time Off With Accrual selected, the accrual schedule is listed. |
Balance |
Current balance of hours. |
Date Last Updated |
Date that the time off balance was last updated. |
Maximum Balance |
Maximum number of hours an employee can accrue for each time off type. |
Maximum Carryover |
Maximum number of hours that can be carried over based on the accrual schedule. (Time off balances are carried over automatically.) |
Accrual Rate |
The rate for the accrual schedule. Example: If the Accrual Schedule for this activity is a year, four years are available for entering the accrual rate. |

Field |
Description |
---|---|
Start Date |
Date you started with the company. |
End Date |
Your employment end date if applicable. |
Is Supervisor |
Box is checked if you are a supervisor. |
Is Team Lead |
Box is checked if you are a team lead. |
Employee type |
Indicates whether you are a full-time or part-time employee. |
Employee ID |
Your identification number. |
Tax ID (SSN) |
Your tax identification number. |
Wage Amount |
Your wage rate. |
Rank |
Your numeric rank in the company. |
Organization |
Organization that you belong to within the company. |
Supervisor |
Name of your supervisor. |
Team Lead |
Name of your team lead. |
Job Title |
Your job title. |

Field |
Description |
---|---|
Employee ID |
Your Employee IDs for data sources. |
Extension |
Your extension numbers for phone data sources. |

Field |
Description |
---|---|
Username |
Your username. |
Password |
Field where you can change your password. |