Organization Settings

The Organization Settings affect the behavior of, and options for, applications in the entire organization.

Organization

Setting	Description
Organization Name	The name of the organization. Each organization name in the system must be unique. You cannot duplicate an organization name, regardless of the level of the hierarchy at which the organization is created. In a SaaS environment, the format for the name is <Tenant Name>_<Name of Sub-Organization>.
Description	A brief statement that identifies the organization.
Time Zone	The organization's time zone. This becomes the default time zone for the organization and cannot be changed once it is set.
Week Start Day	Start day or first day used within Workforce Management applications such as Forecasting & Scheduling, with respect to organizations and campaigns. Once the Start Day is set for an organization, it cannot be changed.
Day Boundary	The time that marks the endpoint of a day. This setting cannot be changed once the organization has been created.
Number of seats	A Workforce Management and Workforce Optimization configuration setting. This is not the same as the number of seats for recording.
Location	The physical location of the organization, used for the Scorecard Performance Map. Typically used by Branch Forecasting customers.

Scheduler Options

Setting	Description
Minimum time between shift Work period in WFM that has a definite length. assignments	The fewest number of hours allowed between shift assignments.
Maximum consecutive working days to schedule	The greatest number of consecutive days that can be scheduled.
Allow shift assignments to cross day boundary	When selected, scheduled time can cross the day boundary, typically 12:00 a.m.

The Scheduler Options settings are inherited from the parent organization. If you change one, a message is displayed. To continue with the change, click OK.

Calendar Queue Ribbon Color Configuration

Setting	Description
Contact queue Entity that represents demand in WFM. Queues help predict workload by multiplying the volume of customer interactions by their expected handling time. above requirements tolerance (%)	Color control for statistics on the WFM calendar.
Contact queue below requirements tolerance (%)	Color control for statistics on the WFM calendar.
Project Instance of the Speech and Text Analytics application that supports a different language or Line of Business (LOB). queue above requirements tolerance (%)	Color control for statistics on the WFM calendar.
Project queue below requirements tolerance (%)	Color control for statistics on the WFM calendar.

Days and Hours of Operation

Setting	Description
Is 24 Hour	Indicates whether the organization works according to a 24-hour schedule,
Sunday though Saturday check boxes	The days of operation.
Sunday though Saturday times	The start time for operations on the associated day.
Monday through Sunday times	The end time for operations on the associated day.

The Days and Hours of Operation settings are inherited from the parent organization. If you change one, a message is displayed. To continue with the change, click OK.

Back Office

Setting	Description
Accept only integers for VCT	Used when tracking volumes through the Volume Capture Tool.

Configure Quick View

The Configure Quick View settings define the columns and data displayed in Quick View (under Tracking, Adherence, and Quick View). By default, this data is not displayed in Quick View.

Setting	Description
Show Organization Column	Displays the Organization column for employees in Quick View.
Show Campaign Column	Displays the Campaign column for employees in Quick View.
Show User Defined Field Column	Displays the specified user-defined field for employees in Quick View. The user-defined field is defined by the setting, Selected User Defined Field. To display this field in Quick View, logged-in users need to be assigned at least a View privilege Permissions associated with each role that define the features of the application a user is able to view and the functionality in the application the user can access. for this field in User Management Module that an administrator uses to create a profile for each employee in their organization., Security, and Roles Setup.
Selected User Defined Field	Select the user-defined field for viewing in Quick View. The user-defined fields displayed in this list are predefined in Organization Management Module in WFO that allows administrators to set up different hierarchies to manage users from a single, unified, Web interface., Employee Attributes, and User Defined Fields.