Save on-demand report instances

On-demand report instances are generated as unmanaged reports that you can view and delete, or view and save the instance for future viewing.

When viewing instances, selecting a report type shows five of the most recent scheduled reports.

For Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. and Analytics reports, to view unmanaged report instances, make sure you select the report group title in the Report Selection pane.

Procedure 

  1. Generate an on-demand instance. Click Run Now.

    The report is displayed in a new browser window. The Instances page displays options to either save or delete the report instance.

  2. Do one of the following:

    • To save the instance for future viewing, click Keep instance for future viewing.

      The report instance is added to the Instances tab, and tagged as an Unmanaged instance.

    • To delete the instance after viewing, click Delete unmanaged instance.

      The report instance is automatically deleted when you close the browser window.

Related information 

WFO Ad Hoc Reports Guide