Tracking day details

You can track all time records submitted for each employee on a specific date. Each completed time record indicates the start and end of shifts, the activities performed during the shifts, and the times they were performed.

Time entry, time record, and time interval overview

A time entry is a record of a specific event that an employee performed.

This data is derived from one of the following:

An automated integration with an ACD or CCaaS (Contact Center as a Service)
A record self-registered in My Time
Manually created by an approved user (or supervisor)

A time record is a collection Group of back-office Contributions from one or more employees connected to a single customer or account captured by DPA. Collections are used for analyzing and improving back-office efficiency and quality. of time entries that span the time between one discreet logon event and one discreet logoff event. Multiple time records can exist in one day, depending on the number of recorded logon and logoff events.

A time interval is an intentionally created collection of time entries that represent a time period requiring approval by a manager for payroll purposes. If a time interval is approved, it appears as approved in the output of the Time Record Export Adapter. The Time Record Export Adapter provides data to support the payroll process.

Time entry, time record, and time interval actions

You can do the following for one employee at a time on a selected date:

Approve all time records or a specific time record
Create or delete a time record
To determine how time for employees is charged when employees are not logged in to the system, create a time interval
Add, edit, or delete entries within a specific time record

If the time entry you add is valid, it is automatically approved when you create it.

You can view the Day Details page in two views:

Collapsed View: Summarizes contiguous blocks of time by activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule. type and Paid status
Extended View: Displays time for each activity in each time record

If there are any extra seconds at the end of a time entry, the total duration is rounded up to the next minute.

Only time records that started on the selected date are shown. Time records that ended on the selected date but started on a previous date are not shown on the selected date.