Delete multiple shifts and shift events

You can delete multiple shift Work period in WFM that has a definite length. or shift event Time period in WFM when employees are scheduled for specific activities, other than the main shift activity. Shift events can either be productive or unproductive, and can be associated with activities such as Phone, Email, Break and Lunch. assignments at the same time on the calendar.

You cannot delete multiple shifts and shift events together. You can either delete multiple shifts, or multiple shift events.

Before you begin

Select campaign data for schedules or Select no campaign for schedules

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Procedure

From the Calendar, use the zoom levels, Jump to, or date navigation arrows to select the date range for which you want to select assignments to delete.

You can only select multiple assignments that are within the selected date range. Once you navigate outside of that date range, the system does not retain your assignment selection. For example, you select Week view for the week of Dec 27 - Jan 02. You select assignments on Dec. 27, Dec. 28 and Jan. 01. The system retains your selection of all assignments. However, if you then switch to Day view for Dec. 29, all of your previous selections are not retained.
Select the assignments you want to delete, pressing the <Ctrl> key to select multiple assignments.

The Details pane is displayed, indicating the number of employees associated with the selected assignments, and the number of selected assignments. It also displays the name of each employee, and the details about their assignment, including the work rule, activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule., start and end date and time.

The number of employees and the number of assignments are not always the same. For example, you can select three different shift assignments for the same employee in Week or Period view.
From the Details pane, select the Delete icon. You can also press the <Delete> key.
When the system prompts you to confirm the deletion, select Delete.

The system attempts to delete the assignments, and displays the delete status:
- If all assignments have been successfully deleted, the system indicates the number of assignments that have been deleted for the number of employees, with a green check next to the message.
- If some or all assignments have conflicts, a red x appears at the bottom of the screen, displaying the total number of conflicts. The View conflicts button is enabled. When you select View conflicts, you can view the status of the deleted assignments. You cannot delete any assignments with conflicts.
Do one of the following:
- If there are no assignment conflicts, click Close. The selected assignments are deleted from the schedule.
- If there are assignment conflicts, do one of the following:
Optional. If you selected View conflicts, view the status of all deleted assignments on the Assignment Delete Status screen.

The system displays:
- The number of assignments that could not be deleted
- The number of assignments that have already been deleted (assignments without any conflicts)
For each conflict, you can view their status (represented by a red x or green check), the employee associated with the assignment, and a description of the conflict.
Select Cancel.