Load a forecast profile
A forecast profile is a pattern of absolute or relative weeks of data that can be added to a forecast. Loading a profile provides a quick way to get a repeatable pattern of weeks within your forecast.
Procedure
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Go to Forecasting and Scheduling. Under Forecasting, select Tactical Forecast Feature in WFM used to estimate the required resources for a specific scheduling period based on historical data. The data in a forecast includes interaction and work volume, and Average Handling Time (AHT)..
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From the filter pane on the left, select a Campaign, Scheduling period, and Queues.
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Select Load Profile on the ribbon.
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On the Load Profile popup, select from the available profiles.
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Select Load profile.