Load a forecast profile

A forecast profile is a pattern of absolute or relative weeks of data that can be added to a forecast. Loading a profile provides a quick way to get a repeatable pattern of weeks within your forecast.

Procedure

  1. Go to Forecasting and Scheduling. Under Forecasting, select Tactical Forecast Feature in WFM used to estimate the required resources for a specific scheduling period based on historical data. The data in a forecast includes interaction and work volume, and Average Handling Time (AHT)..

  2. From the filter pane on the left, select a Campaign, Scheduling period, and Queues.

  3. Select Load Profile on the ribbon.

  4. On the Load Profile popup, select from the available profiles.

  5. Select Load profile.

Scale forecast data