Customer Feedback Mini Dashboard portlet

The Customer Feedback Product in the system that provides a highly reliable, scalable and flexible voice and Web/email system for conducting intelligent and dynamic postcall and post contact surveys. Mini Dashboard parameters determine the metrics that are displayed.

Field	Description
Organization	Organization for which you want to display Customer Feedback metrics. The Organization Selector icon shows the organizational hierarchy Hierarchy set up by administrators (via the EM) that is structured according to the managerial and employee hierarchy in the company. that you have access to.
Date	Determines the aggregation of the data displayed on the mini dashboard Suite-wide unified dashboard that provides a single, quick view of valuable information across multiple applications.. Options: Today: Data for the current day only is displayed. Week to Date: Data for the current week only is displayed. (First day of the week until the current day and time. The first day of the week is set at the Organizational level.) Month to Date: Data for the current month only is displayed. (First day of the month until the current day and time.)
Date Type	Specifies which date is used for aggregating data. Options: Interaction Date: Date of the interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. between the agent and the customer. This date could be the date of the recorded phone conversation or the case closing time if the agent worked offline. Survey Invite Date: Date the customer is invited to take a survey. Survey Response Date: Date the customer starts the survey.
Performance Metrics	Determines which metrics display on the mini-dashboard. Two types of metrics are available: Performance Metrics individual scale questions: Average score for a specific scale question. individual comment questions: Number of comments made for a specific comment question. individual business objective: Average score for a specific business objective. Participation Metrics Answered Survey Count Survey Transfer Rate Survey Response Rate Survey Completion Rate Question Response Rate Question Completion Rate