General staffing

On the General staffing tab, view the impact of the Input values on the staffing requirements.

Data about staffing profiles is only displayed if staffing profiles are defined and included in the current scheduling period.

Field	Description
Based on current schedule
Maximum concurrent employees per interval	Maximum number of employees who are scheduled to work during the same time interval in the current scheduling period. For example, 9 employees are scheduled to work between 9:00-9:30 on Tuesday of the one-week scheduling period. There are no other time intervals during the scheduling period during which more than 9 employees are scheduled. The maximum concurrent employees per interval for the scheduling period are 9.
Minimum concurrent employees per interval	Minimum number of employees who are scheduled to work during the same time interval in the current scheduling period. For example, 2 employees are scheduled between 12:00-12:15 on Wednesday of the first week of the scheduling period. There are no other time intervals during the scheduling period during which fewer than 2 employees are scheduled. The minimum concurrent employees per interval for the scheduling period are 2.
Scheduled paid hours	Number of paid hours scheduled for all employees and phantoms during the entire scheduling period.
Hours scheduled answering contacts	Number of scheduled hours during which employees and phantoms respond to customers during the entire scheduling period.
Based on forecast and service level Set percentage of interactions in WFM that are handled in a defined unit of time. requirement
Staffing hours	Total required Full Time Equivalent (FTE) hours for the entire scheduling period.
Staffing profiles
Profile name	Name of each staffing profile Schedule templates used in WFM defined for a certain type of employee with specific skills and work pattern., and the last names of each employee using the phantom schedules based on these profiles.
# On schedule	Number of phantom schedules based on the staffing profile that are currently on the schedule.
% scheduled	Percentage of employees using the phantom schedule Type of schedule in WFM that is based on a defined staffing profile. Phantom schedules appear on the calendar, but are not linked to any employees, by default. You can convert employee schedules to phantoms, or assign a specific phantom schedule to an employee. based on this staffing profile.
# FTE	Number of Full-Time Equivalents (FTEs) using this profile.
Cost	Total cost of the FTEs, determined by using the hourly wage set for the profile.