Simulation details

On the Simulation details tab, enter values for the Input fields. Then, view the impact of these variables under Full-Time Equivalents, Costs, and Projects on this tab. View the staffing requirements on the General staffing tab.

Data about projects is only displayed if project queues are linked to the current scheduling period.

Field	Description
Inputs
Shifts per scheduling period	Number of shifts per scheduling period for a full-time equivalent (FTE) employee.
Average hours per shift Work period in WFM that has a definite length.	Average number of hours of each shift.
Average paid hours per shifts	Average number of paid hours of each shift.
Average hours answering contacts per shift	Average number of hours spent responding to customer requests during each shift.
Wage per hour	Average hourly salary.
Full-Time Equivalents
Based on current schedule	Total number of all FTEs on the current schedule.
Based on forecast and service level Set percentage of interactions in WFM that are handled in a defined unit of time. requirements	Total number of all FTEs needed, according to the current forecast and defined service level.
Costs
Based on current schedule	Total cost of all FTEs on the current schedule.
Based on forecast and service level requirements	Total cost of all FTEs needed, according to the current forecast and defined service level.
Projects	Describes the current staffing status of any existing project queues.
Project Instance of the Speech and Text Analytics application that supports a different language or Line of Business (LOB). queue Entity that represents demand in WFM. Queues help predict workload by multiplying the volume of customer interactions by their expected handling time. name	Name of the project queue
Start date	Start date of the project queue in the current scheduling period.
End date	End date of the project queue in the current scheduling period.
Employees scheduled	Number of employees currently scheduled for the project queue in the current scheduling period.
Requested (hrs)	Forecasted number of hours it takes employees working on this project work queue to process the required amount of work within the specified time period. This value is calculated by multiplying the number of hours required for each historical week by the weight for that week. The result is then divided by the sum of the weights. This value is displayed in two decimal places. For example, 20.25 represents 20 hours and 15 minutes. The source of this value is the Total Length (hours) column from the Forecast Feature in WFM used to estimate the required resources for a specific scheduling period based on historical data. The data in a forecast includes interaction and work volume, and Average Handling Time (AHT). module.
Scheduled (hrs)	Total number of scheduled hours of the project queue during its defined date range.
Over / Under (hrs)	Difference between the values in the Requested (hrs) and Scheduled (hrs) fields. If the value for Requested (hrs) is more than the value for Scheduled (hrs), then the project queue is understaffed in hours. If the value for Requested (hrs) is less than the value for Scheduled (hrs), then the project queue is overstaffed in hours. If this value is minimal, then no or few adjustments need to be made to the staffing numbers for the project queue.
Cost	Calculated by multiplying the wage of each employee by the number of hours they are scheduled to work on the project queue.