Generate a schedule with OT and VTO scheduling options

Generate a schedule using the OT extensions and VTO events you created to accommodate your revised active forecast.

Before you begin

Procedure

Go to Forecasting and Scheduling. Under Calendar, select Calendar.
From the left pane filters, select the relevant campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads. and scheduling period.
From Home, select Generate Schedule.
On the Scheduling tab under Assignments, select OT extensions and VTO events, and the relevant parameters for each.
Select Generate.

The system generates the schedule based on the OT and VTO parameters you specified.

You can also manually add OT extensions or VTO events to a schedule after it is generated:

For OT extensions, select to edit the shift Work period in WFM that has a definite length. assignment and add an OT extension Overtime (OT) extension in WFM, which can be added before or after a shift to extend employee work time. in the Extension before and Extension after sections.
For VTO events, select the shift assignment, select Make Absent, and select Voluntary Time Off. A graphical marker (by default a black bar) overlays the shift assignment to indicate the VTO event Voluntary Time Off (VTO) event in WFM, which can be added at the beginning or end of a shift to reduce employee work time..