View historical schedule changes

As a scheduler, you can view changes made to an employees calendar using Historical Changes. Use the available filters to select the changes to see for the period of the schedule you are viewing. You can view changes made in a specified time frame, changes of a certain type or action, changes made by a selected employee, or changes that came from a specified source. Once you have made a selection, a list of historical changes is visible which you can select to see in more detail.

Schedule History View is being rolled out to Verint Cloud customers. It may not be available in your site just yet.

Access to Schedule History View requires the following:

Verint's Cloud Identity Service.
View Calendar privilege Permissions associated with each role that define the features of the application a user is able to view and the functionality in the application the user can access..

Data starts being populated when Historical Changes is switched on by admin. You cannot view historical schedule changes from before Historical Changes is switched on.

Procedure

From Forecasting and Scheduling, go to Calendar, then select View.
Select the employee whose schedule changes you want to see.
Select Historical Changes.
From the popup, do the following:
1. Select one, or more Actions from the list box.
2. Select one, or more Assignments from the list box.
3. Select one, or more Employees from the list box.
4. Select one, or more Sources from the list box.
5. Select a Time frame from the list box, or create a custom time frame using the Custom selection.
6. Select Apply.
  
  The selections you made for the time frame that you specified are now visible on the screen.
To leave the Historical Changes popup, select Cancel.