View daily summary for employees

You can view a summary of the schedule for multiple, selected employees for a selected day. This summary allows you to view details about shifts and other scheduling components for multiple employees at the same time.

Before you begin

Select campaign data for schedules or Select no campaign for schedules

Procedure

Select Hours or Day view.
Select the Jump To icon, and select the day you want.
Select the employees for which you want to view a schedule summary.
View the summary:
- The header on the right pane displays the number of selected employees. For example: 4 employees selected. If only one employee is selected, the header displays the employee name.
- The system displays data for each employee for the selected day. The data includes each shift Work period in WFM that has a definite length., shift event Time period in WFM when employees are scheduled for specific activities, other than the main shift activity. Shift events can either be productive or unproductive, and can be associated with activities such as Phone, Email, Break and Lunch., and other events, and the activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule., time period, and duration of each one.
  
  For example, for Mike Smith, the summary displays:
  
  Full time 8 hrs, Immediate
  
  9:00 AM - 5:00 PM (8:00)
  
  In-house training Semantic Intelligence (Si) process in Speech Analytics in which the system implements machine learning-based methods to extract and surface ontology-related items found in a sampling of transcribed interactions., Coaching Application that provides a method of directing, instructing and training a person or group of people, with the aim of achieving a set goal or developing specific skills.
  
  11:00 AM - 1:00 PM (2:00)
  
  1hr Lunch, Lunch
  
  1:00 - 2:00 PM (1:00)