Above the Time-Off calendar workspace Area within an application window where the user interacts with the program.:

(month and year list)

When changed, the calendar refreshes the information.

View

List includes the following options:

• Daily Allocations Feature in WFM used to manage the forecast and distribution of work across distributed queues. (default): Time-off allocation hours are for an entire day.

• Interval Allocations: Time-off allocation hours are for periods smaller than a day. By default, each day is populated with a 24-hour interval with zero hour allocated for time-off. Interval allocations can be as short as 15 minutes.

Calendar workspace

(calendar)

Based on the selected View allocation type, a monthly calendar is displayed showing time-off activity for either the selected organization or time-off pool.

• Daily Allocations (default): Calendar is in the traditional table format with a box for each day in the month.

• Interval Allocations: Calendar is a non-traditional table format. The first column lists each day of the month. The remaining columns show each of the 24 hours in a day. When an interval time-off period has been configured for a time-off pool, it is listed in the row for that date and under the appropriate time column for the period start and end time. Three values, separated by commas, are shown in the following sequence:

  1 Hours Allocated (available for a time-off pool)

  2 Hours Pending

  3 Schedule Time Off