View the Time Off Calendar

View the time-off calendar to view time-off activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule. for either an organization or a time-off pool. Separate calendar views are available for daily allocation hours and interval allocation hours.

Daily Allocations Feature in WFM used to manage the forecast and distribution of work across distributed queues. view (default)

Use this view to display the calendar for daily time-off activities (such as vacation or personal days). A set number of hours are available for the 24-hour day for employee time-off.

Interval Allocations view

Use this view to display the calendar for interval time-off activities (such as voluntary time-off). A set number of hours are available for segments of time during the 24-hour day. The available hours vary by the time of day. The segments can be for as little as 15 minutes.

For cloud deployments, the Intervals view of the time-off calendar is only available in WFM Enterprise. For more information, contact The entire communication experience for a customer, from beginning to end. your Customer Success Manager or Account Executive.

Before you begin

Decide if you want to view the time-off calendar for an organization or a time-off pool.

When you view the time-off calendar for an organization, you can view the hours pending and hours scheduled. Multiple time-off pools can belong to the same organization. The values for an organization show the total number of pending and scheduled time-off hours for all time-off pools in that organization.
When you view the time-off calendar for a time-off pool, you can view the hours allocated, hours pending, and hours scheduled.

Procedure

Go to Request Management. Under Time Off Calendar, select Time Off Calendar.
If you want to view the time-off calendar for an organization, do the following:
1. From the left pane, click an organization.
2. Click View Organization.
If you want to view the time-off calendar for a time-off pool, do the following:
1. From the left pane, click an organization.
2. From the Time-Off Pools list, select a time-off pool.
3. Click View.
  
  The daily allocations view of the time-off calendar is displayed. By default, the system displays the time-off activity for the current and next month.
Optional: To view time-off activity for period, change the Time-Off Calendar month and year box as needed.

Interval Allocations view

You can switch to the time-off calendar for interval time-off activity.
To view the interval allocations time-off calendar, in the View box, click Interval Allocations.

The interval allocations view of the calendar is displayed. If na,0,0 is listed for each day, it means that an interval allocations time-off pool has not been created.
When needed to view full interval information, do one of the following:
- To view information in a tooltip, move the pointer over the interval.
- To view the information in a larger pop-up window, click in the interval box.
Optional: To view pending requests for time-off hours on the Employee Requests page, click the Pending Hours value (a link).
Optional: To view a list of employees with scheduled time-off, click the Scheduled Time Off value (a link).