Lessons and Blocks and Competencies
A lesson may be a standalone lesson, or part of a lesson block.
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Lessons
The type of lesson you launch is based on your organization’s training Semantic Intelligence (Si) process in Speech Analytics in which the system implements machine learning-based methods to extract and surface ontology-related items found in a sampling of transcribed interactions. program.
A lesson can be an interactive scored lesson, requiring completion of a short quiz at the end in order to assess your learning progress. Lessons can also be non-scored.
If the lesson has been configured as a resumable lesson, you can pause and later resume it. You can also take a lesson more than once. If you take a scored lesson more than once, your most recent score is used to assess your results.
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Lesson blocks
If you have a lesson block assignment, you need to start and complete each lesson contained in the block to complete the assignment.
Lessons in lesson blocks can have prerequisites (conditions that are attached to them). In that case, you must take the lessons consecutively in the order in which they are listed in the lesson block.
The possible prerequisites are:
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You have completed a previous lesson
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You have received a minimum score on a previous lesson
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You have passed a previous lesson
If you attempt to take a lesson in a block without meeting its condition, you receive a warning message.
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Competencies
If your organization has a license for Competency-based Learning, supervisors can map lessons to competencies, and assign expected competency ranks.
Once you finish a lesson, you acquire the competency that is mapped to the lesson, and achieve a competency rank based on the lesson score (competency ranks are calculated after midnight, so you would receive them the following working day).
If your score does not result in the expected competency rank, you may need to retake the course. For more information on your competencies, see Open and review the Competencies list.