Work with source codes

A source code represents a concatenation of source system and source measure codes. The source code has to be activated to enable its use in a KPI formula.

To view source codes for installed adapters or to activate the source codes for adapters that are not yet installed, select Source Codes from Scorecards Product that assists agents, supervisors and all contact center employees to focus on critical aspects of their performance and identify opportunities for improvement. Sources under Integration Management.

The Source Code page on the right panel lists the Source System, Source Measure associated with each code, the code’s name, and whether the code is active or not.

For details on activating or deactivating a source code, see Activate or deactivate a source code.