Available dashboard widgets/portlets

There are various widgets/portlets associated with different applications. The widgets are predefined and configurable.

The widgets available to you from the My Dashboards slider menu depend on the applications that your company has licensed and your role-based privileges.

Application	Category	Dashboard widgets
Generic Dashboard	n/a	Custom Reports: If no custom report exists, you see the message There are no custom reports. Generic Web Portlet
Customer Feedback Product in the system that provides a highly reliable, scalable and flexible voice and Web/email system for conducting intelligent and dynamic postcall and post contact surveys.	n/a	Customer Feedback Mini Dashboard
Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. and Analytics	n/a	Interaction Analytics Category Trends Interaction Analytics Term Trends
Interactions	Activity Reports	Contact Flag Usage per Assessor Evaluation Activity per Employee Evaluation Activity per Evaluator Evaluation Activity per Group Evaluation Flag Usage per Assigning User
Interactions	Analytics Driven Quality Reports	Analytics Driven Quality per Employee Analytics Driven Quality per Group
Interactions	Calibration Reports	Calibration Report Calibration Report by Question
Interactions	Productivity Reports	Employee Productivity vs. Quality Group Productivity vs Quality
Interactions	Quality Reports	Assessment Pass/Fail Count per Assessor Average Assessment Form/Form Component Scores Average Assessment Scores per Assessor Average Evaluation Form/Form Component Scores Average Evaluation Scores per Employee Average Evaluation Scores per Evaluator Average Evaluation Scores per Group Average Evaluation Scores per Reason Employee Scores per Evaluation Evaluation Pass/Fail Count per Employee Evaluation Pass/Fail Count per Evaluator Evaluation Pass/Fail Count per Group Evaluation Summary of Employees Evaluation Summary per Employee Evaluation Summary per Group Evaluations Completed per Employee
Interactions	Recorded Contact Reports	Average Talk Time per Employee Average Talk Time per Group Average Talk Time Percentage per Employee Average Talk Time Percentage per Group Daily Average Interactions per Employee Daily Average Interactions per Group Recorded Contacts Volume Recorded Interactions per Employee Recorded Interactions per Group
Interactions	Speech Usage Reports	Speech Usage by Extension Speech Usage by Interaction Volume Speech Usage by Named Employee
Recorder	n/a	Recorder Health Summary
Recorder	IAFD (Identity Authentication and Fraud Detection)	Average Handle Time Enrollments Verifications
Scorecards Product that assists agents, supervisors and all contact center employees to focus on critical aspects of their performance and identify opportunities for improvement.	n/a	Single KPI Trend Single KPI Trend Vs Peer Team Aggregate Mini Scorecard Team Aggregate Multi KPI Team Detail Dual KPI Team Detail Single KPI
Speech Analytics Product that analyzes ongoing changes in customer behavior through spoken interactions with the customer, and drives effective organizational changes needed to address challenging market conditions.	n/a	Analytics Category Trends Analytics Term Trends
Workforce Management	n/a	Daily Service Goals and Backlog Forecasted Vs Required Vs Actual Multiple Day Group Schedule Service Level Heat Map Staffing Number Assessment by Interval
Workforce Management	Operations	Capacity Plan Intraday Productivity Productivity Utilization VCT Events WIT Aging Chart WIT Aging Vs Deadline Goal Chart WIT Drilldown Chart