Workforce Management and Scorecards widgets

The configuration page for each Workforce Management and Scorecards Product that assists agents, supervisors and all contact center employees to focus on critical aspects of their performance and identify opportunities for improvement. report portlet Visual building block in an application that is interchangeable, depending on system or user configurations (also known as a widget). includes parameters to configure related reports in the suite. In the configuration, you can specify whether the portlet is updated on a schedule or on demand.

The schedule parameters allow you to specify the starting date for the updates and whether the updates need to occur daily, weekly, or monthly. You can also modify the frequency to skip certain times. For example, you can specify that the update take place every two days, rather than every day.

Custom Reports widget Visual building block in an application that is interchangeable, depending on system or user configurations.

When Custom Reports are deployed correctly and have access rights defined, they are available to add to a Dashboard. To configure a Custom Reports widget for the Dashboard, open the widget configuration page. Select the report to be displayed from the Select a Report drop-down menu.

The reports are listed alphabetically by topic, such as Activity Reports, Adherence Reports, and Performance Reports. You can select a report; you cannot select a report topic.

Like the Workforce Management and Scorecards widgets, Custom Reports widgets can be updated on a schedule or on demand. You can set and modify the frequency of the report updates as required.

If no custom reports exist, the message There are no custom reports appears at the top center of the page.