Import shifts

Import one or multiple shifts into the WFO system.

After you have exported your data and made the required updates in an external location, you can import the updated data back into the system.

Before you begin 

Export shifts

Procedure 

1. Go to Work Administration. Under Work Rules, select Shifts.

2. Select the organization for which you want to import shifts.

3. Select Import.

4. Complete the fields on the File Setup screen.

5. Select one of the following:

   • Import: Imports the data as specified on the File Setup screen.

   • Select All: Imports all data in the file, regardless of what is specified on the File Setup screen.

   The system imports the data accordingly. It is populated as specified on the Shifts screen.

Related topics 

File setup screen for imports and exports