Widget controls

You view and manage the content of each widget Visual building block in an application that is interchangeable, depending on system or user configurations. on the My Dashboards workspace Area within an application window where the user interacts with the program. with a set of controls.

Common widget controls

Item	Description
Options	The down arrow displays a menu. Options on the menu can vary.
Maximize	Enlarges a widget to fill the entire workspace. Other widgets on the workspace are hidden.
Minimize	Reduces a widget to its original size before it was maximized.

Item

Description

Options

The down arrow displays a menu. Options on the menu can vary.

Maximize

Enlarges a widget to fill the entire workspace. Other widgets on the workspace are hidden.

Minimize

Reduces a widget to its original size before it was maximized.

Dashboard widget controls

Item	Description
Launch Full Report	Provided for any report based on an SSRS report-based portlet Visual building block in an application that is interchangeable, depending on system or user configurations (also known as a widget)., such as WFM, Operations, and Scorecards Product that assists agents, supervisors and all contact center employees to focus on critical aspects of their performance and identify opportunities for improvement.. Launches the full version of the report based on the report parameters as defined by the portlet. The full report launches in a pop-up window in HTML format. If you launch another full report from a portlet, the same pop-up window will be reused (if still open). NOTE: If the full report is unable to run, the icon is hidden. IMPORTANT: Availability of this feature is limited to portlets that support it. Not all report-based portlets provide the launch full report option.
Select Chart	Provided for certain report-based portlets containing multiple charts. Use the drop-down list to display only a single chart in the portlet. indicates a chart the portlet will display by default. TIP: Select the icon to remove it as the selected chart. displays when your pointer hovers over a chart that has not been selected to display by default. TIP: Select the icon to add it as the selected chart. When no chart has been selected as the default, the portlet displays the first chart on the report, based on the occurrence of charts in the report. Chart names/titles must be unique. IMPORTANT: Availability of this feature is limited to portlets which support it. Not all report-based portlets will provide the chart selection option.

Item

Description

Launch Full Report

Provided for any report based on an SSRS report-based portlet Visual building block in an application that is interchangeable, depending on system or user configurations (also known as a widget)., such as WFM, Operations, and Scorecards Product that assists agents, supervisors and all contact center employees to focus on critical aspects of their performance and identify opportunities for improvement..

Launches the full version of the report based on the report parameters as defined by the portlet.

The full report launches in a pop-up window in HTML format.
If you launch another full report from a portlet, the same pop-up window will be reused (if still open).

NOTE: If the full report is unable to run, the icon is hidden.

IMPORTANT: Availability of this feature is limited to portlets that support it. Not all report-based portlets provide the launch full report option.

Select Chart

Provided for certain report-based portlets containing multiple charts. Use the drop-down list to display only a single chart in the portlet.

indicates a chart the portlet will display by default.
TIP: Select the icon to remove it as the selected chart.
displays when your pointer hovers over a chart that has not been selected to display by default.
TIP: Select the icon to add it as the selected chart.
When no chart has been selected as the default, the portlet displays the first chart on the report, based on the occurrence of charts in the report.
Chart names/titles must be unique.

IMPORTANT: Availability of this feature is limited to portlets which support it. Not all report-based portlets will provide the chart selection option.